Return & Refund Policy
Effective Date: July 9, 2025
At Houseplant.Help, we take pride in sending healthy, well-packaged plants to our customers. However, we understand that issues can occur during transit or shortly after delivery. This Return & Refund Policy outlines the conditions under which refunds may be issued.
1. Eligible Refund Situations
We offer partial refunds (less shipping costs) in the following cases:
🪴 Product Damaged on Arrival
If your plant or item is visibly damaged upon delivery, please contact us within 48 hours of receipt. Include clear photos of the damage for review.
💀 Plant Dies Within 5 Days
If your plant dies within 5 days of arrival, we will offer a refund (excluding shipping). Please provide photos and a description of the conditions (light, temperature, watering) the plant was kept in.
🐛 Pests or Disease
If your plant arrives with active pests or visible signs of disease, contact us immediately with photos. We will assess the situation and offer a refund if appropriate.
2. What’s Not Covered
We do not offer refunds or replacements for:
• Improper care or neglect after delivery
• Shipping delays caused by carriers or weather
• Minor cosmetic flaws (e.g., slight leaf damage, bent stems)
3. How to Request a Refund
To request a refund, please contact:
Pam Hunter
📧 Email: pamsplants25@gmail.com
💬 Or use the chat feature on our website
📞 Phone: (701) 207-0231
Please include:
• Your order number
• Photos of the product and packaging
• A short explanation of the issue
We aim to respond within 2 business days.
4. Refund Method
If approved, your refund will be issued to your original payment method within 5–7 business days, minus the shipping cost.